Returns & Refund Policy

At Trendriseoutfit, customer satisfaction is important to us. We understand that there may be situations where a product does not meet your expectations or arrives with an issue that requires assistance. This Returns & Refund Policy outlines the conditions, procedures, and timelines for requesting returns, exchanges, and refunds for purchases made through our store.

By placing an order with Trendriseoutfit, you agree to the terms and conditions outlined in this policy.

Return Eligibility

Customers may request a return within 30 calendar days of the delivery date if the item meets the conditions listed below.

To be eligible for a return, products must:

• Be returned within 30 days of delivery.
• Be unused, unworn, and unwashed.
• Be free from stains, odors, damage, or signs of wear.
• Include original tags and packaging when applicable.
• Be returned in resalable condition.

Items that do not meet these conditions may not qualify for a refund or exchange.

Non-Returnable Items

For hygiene, safety, and quality assurance reasons, certain products may not be eligible for return unless they arrive damaged or defective.

The following items generally cannot be returned:

• Items showing signs of use, wear, or alteration.
• Products damaged after delivery.
• Gift cards or promotional items.
• Items marked as final sale or non-returnable at the time of purchase.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the item ordered, please contact us as soon as possible after delivery.

To assist with the evaluation process, customers may be asked to provide:

• Order number.
• Photographs of the item received.
• Photographs of the packaging.
• A description of the issue.

After review, we will determine the appropriate resolution, which may include a replacement, exchange, store credit, or refund.

How to Request a Return

To initiate a return request, please contact our customer support team before sending any item back.

Return requests should include:

• Full name.
• Order number.
• Email address used for the purchase.
• Reason for the return request.
• Supporting photos if applicable.

Once your request is reviewed and approved, return instructions will be provided.

Please do not send returns without receiving authorization from our support team, as unauthorized returns may experience delays or processing issues.

Return Shipping

Customers are generally responsible for return shipping costs unless:

• The item received is defective.
• The item arrived damaged.
• An incorrect item was shipped.

We recommend using a trackable shipping service when returning products. Trendriseoutfit cannot guarantee receipt of returns that do not include tracking information.

Refund Process

After a returned item has been received and inspected, customers will be notified regarding the status of their refund request.

Refund Stage	Estimated Time
Return Package Received	Day 1
Inspection and Verification	1–3 Business Days
Refund Approval	After Inspection
Refund Processing	3–10 Business Days*

*Actual refund posting times may vary depending on your bank, credit card issuer, PayPal, or other payment provider.

Refund Method

Approved refunds will be issued to the original payment method used during checkout.

For security and fraud prevention purposes, refunds cannot generally be transferred to a different payment method.

Late or Missing Refunds

If you have not received a refund after receiving confirmation that it has been processed, please:

• Check your bank account again.
• Contact your credit card company.
• Contact your bank regarding pending transactions.
• Allow additional processing time for payment providers.

If you have completed these steps and still have not received your refund, please contact our customer support team.

Order Cancellations

Customers may request order cancellations before an order has entered the fulfillment or shipping process.

If a cancellation request is submitted after processing or shipment has begun, the order may no longer be eligible for cancellation. In such cases, customers may need to follow the return procedure after receiving the order.

Exchanges

If you wish to exchange an item for a different size, color, or replacement product, please contact us for assistance.

Exchange requests are subject to product availability at the time the request is reviewed.

Refused Deliveries

If a package is refused upon delivery or returned due to an incorrect address provided by the customer, shipping charges and any carrier fees incurred may be deducted from the refundable amount where permitted.

Fraud Prevention

Trendriseoutfit reserves the right to refuse returns, refunds, or exchanges in cases involving suspected abuse of the return policy, fraudulent activity, unauthorized transactions, or violations of our terms and conditions.

Policy Updates

We reserve the right to modify or update this Returns & Refund Policy at any time. Changes become effective immediately upon publication on our website.

Customers are encouraged to review this policy periodically to stay informed about current return and refund procedures.